We are here to help!
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Step 1

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Step 3

Identify your Box

We need the last 6 digits of the mac addres of your box.
You can find it on the back of your box. 00:1A:79:AA:BB:CC

Describe your problem...

We want to help you, so please describe as much as possible, channel name for example.

You'r all set!

You will receive a message from us on your television once we have solved your problem. Thank You.